Effective Date: 18th Dec 2018

This Refund Policy outlines the terms under which payments made to TourismCore are refundable.

1. General Policy

All payments made to TourismCore are non-refundable, unless explicitly stated otherwise in this policy.

This includes:

• Setup fees
• Subscription fees
• Add-on modules
• Custom development or integration services

2. Setup Fees

• One-time setup fees are non-refundable once the project has been initiated
• This includes platform setup, configuration, and onboarding work

3. Subscription Fees

• Subscription payments (monthly, annual, or multi-year) are non-refundable
• Services remain active for the paid billing period
• No partial refunds for unused time

4. Exceptional Cases

Refunds may be considered only if:

• Payment was made in error (duplicate transaction)
• Service was not delivered due to a verified issue from our side

All refund requests are reviewed on a case-by-case basis.

5. Third-Party Charges

• Payments made to third-party providers (e.g., payment gateways, airline systems, APIs) are not refundable by TourismCore
• Such refunds are subject to the policies of the respective provider

6. Cancellation

• You may cancel your subscription at any time
• Cancellation will stop future billing but does not trigger a refund for the current billing period

7. Refund Processing

If a refund is approved:

• It will be processed within 7–14 business days
• Refunds will be issued through the original payment method where possible

8. Contact for Refund Requests

To request a refund or raise a billing concern, contact:

Email: hello@tourismcore.com